Snodland Community Responders


Choose Well:

Feeling unwell? Choose Well for free expert health advice logo

Every year the ambulance service gets more and more calls , so we are asking all Kent residents to use their ambulance service wisely and only call 999 in a real emergency.

If you become ill or injured and need medical help or advice, choose well by using the right NHS service for your needs.

Choosing well ensures you receive the right care at the right time and that emergency medical care is available to those people who need it the most.

If you are feeling unwell, remember to choose well:

Click here to jump to your Choices

That's the prescription for people across Kent, Surrey and Sussex this winter, with expert health advice available from a range of NHS services. The Choose Well campaign highlights the range of health services on offer, explains how you can find them and help support the local NHS.

There are a range NHS services available this winter. These should be the first port of call when you are feeling unwell, rather than automatically contacting your GP or A&E. For expert help and advice, go to the right place.

Your local pharmacy, NHS walk-in centre or minor injuries unit can provide advice on a range of common winter illnesses and injuries. NHS Direct features health information, as well as details of local services. Self-care can be the best choice for very minor illnesses and injuries, which can be treated by combining a well-stocked medicine cabinet and plenty of rest.

For details of pharmacies, NHS walk-in centres and other services in your area visit NHS Direct at or call 0845 46 47.

What is Choose Well?
Choose Well is a region-wide NHS campaign launching across the South East Coast this winter. There are a range of NHS services available to people across Kent, Surrey and Sussex, so if you are feeling unwell then remember to Choose Well.

The NHS is well prepared to face the winter thanks to robust planning. Choose Well supports this preparation by directing people to the right service and helping to ensure they receive the best possible treatment.

Why are we launching Choose Well now?
NHS staff are working extremely hard in hospitals, GP practices, clinics and NHS services across the South East Coast, to ensure that people receive safe high quality care wherever they are treated.

The winter months bring particular challenges for the NHS. The local NHS is well prepared to face the winter thanks to robust planning. Choose Well supports this preparation by directing people to the right service and helping to ensure they receive the best possible treatment.

How does Choose Well help patients and the public?
It is vital that people are directed to health services that give them the fastest and most effective treatment. Choose Well will help boost awareness of the expert health advice that it is available.

For example, self-care may be the best choice for common winter illnesses, or a walk-in centre can treat minor injuries and ensure that people who do need A&E treatment are seen as quickly as possible.

Choose Well highlights how, by carefully choosing the NHS service that is most appropriate to their symptoms, patients will be able to receive the best possible treatment.

What impact will Choose Well have on NHS services?
Each year there are approximately 57 million GP consultations, of which 90% are for minor ailments. Other figures show only 77% of emergency calls to ambulance services result in a journey to A&E and at least half of these could have been treated in a community setting

Choose Well provides information about alternative services, which can give fast and effective help and advice, without having to wait for an appointment or travel to your local hospital. It also supports A&E, GPs and NHS staff by giving them the time they need to concentrate on patients who need their expertise most.How can I choose well?

Your Choices :

Choose Well, Selft-Care, nhs direct, pharmacy, gp, walk-in centre, a&e or 999 logo

Take some time to find out more about the variety of healthcare services that are available to you and what they can offer:

Self care

A lot of illnesses can be treated in your home by using over the counter medicine and getting plenty of rest.

This is the best choice to treat very minor illnesses and injuries and will ensure that you receive the rest and recovery you need to get well.

NHS Direct

NHS Direct offers confidential health advice and information by telephone, on the internet and through digital TV, 24-hours a day

Phone: 0845 4647
Freeview: channel 100

NHS Direct is able to offer you advice if you are ill and answer any health-related questions you may have. The service can also help you to find health services in your area.

It is good way for you to ensure that you get expert advice in the shortest possible time.


Pharmacies can be found in local areas across Kent. Your local pharmacist can give you advice on illnesses and the medicines you need to treat them.

Visit a pharmacist when you are suffering from a common health problem which does not require being seen by a nurse or doctor.


GP surgeries can be found across Kent. You can make an appointment with a doctor for medical advice, examinations and prescriptions. In an emergency, a GP can also visit your home outside of opening hours - if you need this service, telephone your local surgery and follow the recorded instructions.

Make an appointment with your local GP when you have an illness or injury that will not go away.

NHS walk-in centre, urgent care centre, or minor injuries unit

Walk-in centres, urgent care centres and minor injuries units give healthcare and advice. Most are open from early in the morning until late at night. You do not need an appointment, and you will be seen by an experienced nurse or GP.

Visit one of these centres if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.

Local Minor Injuries & Urgent Care & Walkin Units

A&E or 999

Accident and emergency departments are found at most hospitals. They help people who show signs of being very ill or are badly injured.

If it is an emergency and you need to call 999, tell the operator that you want to speak to the ambulance service. You will be transferred to one of our call takers who will ask questions so that we can decide what help to send you. You can find out more about what happens after you dial 999 by visiting our information page here.

In an emergency, ambulance staff will be sent to help you. If you have a more minor problem and you do not need immediate help, one of our specially-trained clinical advisors may give you medical advice over the phone. Alternatively, we may pass your details on to NHS Direct, so that one of their advisors can ring you back with advice.

Remember help us to find you if you call 999 click here for details

You should only call 999 in an emergency. If it is not a life-threatening situation, consider the other options available to you.

Local A&E Departments

More information :


NHS Choose Well www.nhs.ukl logo